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DHIS2 Restore potentials issues

Hello CoP,

We are facing to serious issues in our DHIS2 Tracker instance (2.36 latest).

We use DHIS2 Capture to collect data in countryside, but since one week have synchronization issues with a lot of error message in the “Error Registrer”, bellow some examples :

We tried to solve these errors without sucess.

Suspecting configuration issues on the DHIS2 Instance, we tried to create another instance based on an one week old backup.

Based on the screenshot bellow, it’s seems that the database restore worked well, but if we look closely we’re going to notice that there are less COPY lines as usual. When I check using SQL Select command in the new DB I notice that there is no data in datavalue, trackedentityinstance, programinstance, programstageinstance tables, I only found data in the audit table.

I’m so worry about that, because it maybe mean that our old backups are not good (complete).

We’re using DHIS2 ng-tools, here is backup conf from /usr/local/etc/dhis/dhis2-env

Here is some stats on the our prod instance (which have sync problems), it show that there is a lot of data on the database.

Regards.

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