Hello everyone,
This is an urgent matter and I’d appreciate any help I can get.
There was a bug (reported in community here) where users were unable to sync data on their mobile devices and this was a persistent issue for over a month in our case.
The v3 was released on google play, and a lot of users updated their app in hopes that they can now sync. Unfortunately though most of them are now complaining that they are unable to see or access the old local data which they hoped the update would allow them to sync.
Can anyone please explain why this happened? And how? And if we can get the data back somehow?
Thank you!
2 posts - 2 participants